Services

AIRBORNE
EXCELLENCE..

With strategically placed rotor-wing and fixed-wing bases, our teams respond fast to emergencies and inter-facility transfers across Louisiana, Arkansas, and Mississippi — providing critical care when every second counts.

Service Area

Pafford Air One is the premier emergency helicopter service in the region, with strategically placed rotor-wing bases in Ruston, LA (Air One Alpha), Alexandria. LA (Air One Romeo), Ferriday, LA (Air One Sierra), Monticello, AR (Air One Echo), Tupelo, MS (Air One Tango) and Clarksdale, MS (Air One Delta).

This geographic distribution allows our crews to rapidly respond to emergency medical and trauma scene calls within a 100-mile radius of each base, as well as provide inter-facility transfers within 150 miles for patients requiring specialty care. In addition, our Ruston, LA base houses a fixed-wing aircraft configured for advanced medical transport, ensuring critically ill patients can be transferred safely and efficiently.

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Preferred Provider
One Call Agreement

Pafford AirOne has established a One Call Agreement with our partner hospitals and sending agencies to streamline the process of requesting air medical transport. Under this agreement, our Flight Communications Center (FlightComm) serves as the single point of contact for all air ambulance requests. When a patient requires rapid transport to a higher level of care, the sending facility simply places one call to FlightComm, and we coordinate the closest and most appropriate AirOne helicopter, fixed-wing aircraft, or specialty ground critical care unit.

This arrangement reduces the workload on hospital staff, speeds response times for time-critical diagnoses, and allows us to launch without waiting for an accepting physician or available bed when appropriate. The One Call Agreement ensures a seamless, coordinated, and patient-focused approach to emergency air medical transport.

How We Serve the Region

For years, communities across Northern and Central Louisiana, Southern Arkansas, North Mississippi, and the Mississippi Delta have relied on Pafford Air One for comprehensive, high-level care supported by:

Clinical Excellence

  • 100% of flight crew members hold flight-specialty certification and advanced critical care credentials.
  • Every mission is staffed with highly trained, clinically competent critical care practitioners.
  • Off-line and on-line medical direction is provided by board-certified emergency medicine physicians with extensive transport experience.
  • Evidence-based critical care guidelines inform all treatment protocols.

  • A modern fleet of Bell 407 helicopters, supported by our strategic partnership with Apollo MedFlight.
  • Night-vision goggle–equipped aircraft to enhance safety during night operations.
  • The ability for one family member to accompany patients at no additional cost pending aviation safety approval

  • Air One Communication Specialists operate from our dedicated Communications Center in Ridgeland, MS.
  • Staffed exclusively by certified Emergency Medical Dispatchers.
  • Real-time dispatching and oversight available 24/7/365.

  • Helicopter, fixed-wing, and ground transport options to ensure safe transfer even during inclement weather.
  • Highly skilled critical care transport providers available across all platforms.
  • We also operate a Specialty Care Transport (SCT) ground unit, staffed by the same highly trained Air One crew. This unit provides critical care transport by ground when conditions, patient needs, or weather prevent air transport—ensuring seamless continuity of advanced care.

  • Ventilation: Hamilton Medical T1
advanced ventilators offering volume, pressure, and PRVC support for lung-protective strategies as well as Humidified High Flow oxygen administration and BiPap
  • Monitoring: ZOLL X Series critical care monitors with cardio-hemodynamic transducing capabilities.
  • Infusion Therapy: Q-Core Medical Sapphire Infusion Pumps
  • Airway Management: Advanced airway algorithms including Rapid Sequence Induction with both direct and video laryngoscopy, Thoracostomy
  • Blood Products: Life-saving blood and plasma available on every flight, Warrior Lite blood warmer
  • POCUS
  • Integrated Systems: Full suite of critical care medications and equipment on board every mission.

Maintenance

Our aircraft are outfitted with advanced systems designed for safety and performance, including autopilot, air conditioning, polycarbonate windshields for enhanced bird-strike protection, night vision technology, and modern avionics with touch-screen navigation and multi-function displays. Real-time computerized maintenance tracking further ensures every aircraft operates at peak efficiency.

Supporting this mission is a highly skilled maintenance team of 12 certified Airframe and Powerplant (A&P) technicians, four of whom hold inspection authorizations. Together, they bring nearly 300 years of combined aviation expertise, including more than 80 years dedicated to the Bell 407 platform. By adhering to strict manufacturer maintenance standards, we uphold the highest levels of safety, reliability, and operational readiness.

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